Thursday, September 25, 2008

GE Healthcare Cardiac Ultrasound Service Boosts Customer Satisfaction Scores In Two Surveys

GE Healthcare's satisfaction scores reflect significant improvements in customer perceptions of service quality in both MD Buyline's 2nd quarter 2008 customer satisfaction survey and IMV ServiceTrak's 2008 report. MD Buyline and ServiceTrak present independent analysis of service trends in industry and manufacturer ratings within each modality.

"We think it's significant that two completely separate surveys show that GE Healthcare Cardiac Ultrasound Service has made positive changes," said Ann Marie Lubert, General Manager, GE Healthcare Ultrasound Services. "These achievements are consistent with the trend of our own customer satisfaction measurements. Latest scores reveal that 93 percent of our customers are not only satisfied, but also willing to recommend GE Healthcare Cardiac Ultrasound Service to a peer. Clearly, this is an indication that the programs and initiatives we've implemented over the last year to enhance our service offerings are working."

source: Medical News Today

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